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El Capitan 101: OS X Support Essentials 10.11

OS X Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X El Capitan. This course is designed to give you a tour of the breadth of functionality of OS X El Capitan and the best methods for effectively supporting users of OS X El Capitan systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.

Prerequisites
• Knowledge of OS X and basic computer navigation

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